Introduction
b9gama ("we", "us", "our", "the Platform") is an English-language online betting information platform accessible at https://b9gama.cam. We are committed to protecting the privacy and personal data of every user who accesses or registers on the Platform, including users based across Pakistan — in cities such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and nationwide.
This Privacy Policy ("Policy") describes in detail what personal data b9gama collects from you, the legal basis on which that data is processed, how it is stored, who it may be shared with, and what rights you have in relation to your data. Please read this Policy carefully before registering an account or providing any personal information to the Platform.
By using the b9gama Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately. This Policy should be read alongside b9gama's Terms and Conditions, which are published separately at b9gama.cam/terms-conditions.
Note for Pakistani users: Pakistan's data protection legal framework is evolving. The Personal Data Protection Bill has been under consideration. While this Policy reflects internationally recognised privacy principles, it does not constitute legal advice. Users seeking guidance specific to Pakistani data protection law should consult qualified legal counsel.
Definitions
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information relating to an identified or identifiable natural person — including name, email address, date of birth, CNIC number, IP address and payment-related identifiers. |
| "Processing" | Any operation performed on Personal Data, including collection, storage, use, disclosure, transfer or deletion. |
| "Data Controller" | The entity that determines the purposes and means of processing Personal Data. For this Platform, b9gama acts as the Data Controller in respect of user account data. |
| "Data Processor" | A third party that processes Personal Data on behalf of the Data Controller under a binding agreement. |
| "Sensitive Data" | A sub-category of Personal Data requiring heightened protection — including identity document images, biometric data (where applicable) and financial account information. |
| "KYC Data" | Documents and information submitted during identity verification — typically a valid CNIC or passport, proof of address where required, and a selfie or liveness-check image. |
| "Consent" | A freely given, specific, informed and unambiguous indication of the user's agreement to the processing of their Personal Data for a stated purpose. |
| "Cookies" | Small text files placed on a user's device by the Platform to facilitate session management, preferences storage and analytics. |
Personal Data We Collect
b9gama collects the following categories of Personal Data, depending on your level of interaction with the Platform:
When you create an account, we collect your full name, email address, date of birth, country of residence and a chosen username and password. This data is required to establish and maintain your account and cannot be omitted at registration.
To comply with identity verification requirements, we may collect scanned or photographed copies of government-issued identity documents — such as a valid Pakistani CNIC or passport — and, where required, a selfie or liveness-check image. For higher-tier accounts, proof of address (e.g., a recent utility bill or bank statement) and source of funds documentation may also be requested.
Details of deposits, withdrawals and wagering transactions conducted on the Platform are recorded. This includes transaction amounts in PKR, payment method references (such as mobile wallet or bank transfer identifiers), timestamps and transaction outcomes. Full payment card numbers are not stored by b9gama — card processing is handled by PCI-DSS compliant third-party processors where applicable.
We automatically collect technical data including IP address, device type and operating system, browser type and version, session duration, pages visited, clickstream data and error logs. This data is used for Platform security, performance optimisation and fraud prevention.
If you contact b9gama's support team — whether in English or requesting Urdu-language assistance — we retain records of that correspondence, including email content, support ticket logs and live chat transcripts, for quality assurance and dispute resolution purposes.
Where you use responsible gambling tools — such as deposit limits, loss limits, self-exclusion requests or cool-off periods — the settings and history of those interactions are recorded to ensure the tools function correctly and to support any future dispute or review.
How We Collect Your Data
b9gama collects Personal Data through the following channels:
- Direct submission: Information you provide when registering, completing KYC, making a deposit or contacting support;
- Automated collection: Technical and usage data collected automatically when you browse or interact with the Platform;
- Cookies and tracking technologies: Session identifiers, preference cookies and analytics scripts placed on your device during your visit (see Section 10);
- Payment processors: Transaction confirmation data received from third-party payment processors following a deposit or withdrawal instruction;
- Identity verification providers: Results and outputs from third-party KYC or liveness-check providers used to confirm the authenticity of submitted documents.
Security reminder: b9gama will never request your CNIC, passport scan, bank details or account password via email, social media, WhatsApp or any unsecured messaging channel. If you receive such a request claiming to be from b9gama, treat it as fraudulent and contact support immediately.
Lawful Basis & Purposes of Processing
b9gama processes Personal Data only where a recognised lawful basis exists. The table below sets out the primary processing activities, the associated purposes and the applicable lawful basis:
| Processing Activity | Purpose | Lawful Basis |
|---|---|---|
| Account registration | Create and manage your Platform account | Contractual necessity |
| KYC verification | Identity, age and fraud checks; AML compliance | Legal obligation |
| Transaction processing | Facilitate deposits, withdrawals and bet settlement | Contractual necessity |
| Fraud prevention | Detect and prevent unauthorised or fraudulent use | Legitimate interests |
| Customer support | Respond to queries; maintain quality records | Contractual necessity |
| Responsible gambling tools | Enforce limits and self-exclusion settings | Legal obligation / Legitimate interests |
| Marketing communications | Send promotional offers where opted in | Consent |
| Analytics & performance | Improve Platform functionality and user experience | Legitimate interests |
| Legal compliance | Comply with applicable laws and regulatory requirements | Legal obligation |
Data Sharing & Disclosure
b9gama does not sell, rent or trade your Personal Data to third parties for their own independent commercial purposes. We share data only in the following limited circumstances:
We engage trusted third-party service providers to perform functions on our behalf — including KYC/identity verification providers, payment processing partners, cloud hosting providers, email delivery services and analytics platforms. All such providers are contractually bound to process data only on our instructions and in accordance with applicable data protection requirements.
We may disclose Personal Data to law enforcement authorities, regulatory bodies, courts or government agencies where required by applicable law, court order or regulatory direction. This includes compliance with Anti-Money Laundering (AML) obligations, which may require reporting of suspicious transaction activity regardless of user consent.
In the event of a merger, acquisition, asset sale or restructuring of b9gama, Personal Data held on the Platform may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer that materially affects the processing of their Personal Data.
Payment method names familiar to Pakistani users — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — may appear as contextual references across the Platform. Their mention does not imply that b9gama shares data with these providers, that these providers endorse gambling, or that they have a verified operational relationship with this Platform. Actual payment processing arrangements are conducted with the operator's approved and contracted payment processors only.
Data Retention
b9gama retains Personal Data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:
- Active account data: Retained for the duration of your account relationship with the Platform;
- KYC and identity data: Retained for a minimum of five years following the closure of your account, or such longer period as required by applicable AML or financial crime legislation;
- Transaction records: Retained for a minimum of five years following the date of the transaction for financial audit, AML compliance and dispute resolution purposes;
- Support correspondence: Retained for up to three years from the date of the last interaction, unless a longer retention period is required for ongoing dispute resolution or legal proceedings;
- Marketing consent records: Retained for the duration of your consent, plus a reasonable period thereafter to demonstrate compliance with consent requirements.
Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in accordance with b9gama's data lifecycle management procedures. Anonymised or aggregated data, from which no individual can be identified, may be retained indefinitely for statistical and analytical purposes.
Security Measures
b9gama implements a range of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include, but are not limited to:
- TLS/SSL encryption for all data transmitted between your device and the Platform (HTTPS protocol throughout);
- Encryption at rest for sensitive Personal Data and KYC documentation stored on Platform infrastructure;
- Role-based access controls restricting Personal Data access to authorised personnel with a documented need;
- Regular security assessments and vulnerability testing of Platform infrastructure;
- Two-factor authentication options for user account access;
- Audit logging of access to sensitive data records for accountability and forensic purposes;
- Contractual security obligations on all third-party Data Processors who handle Personal Data on our behalf.
Notwithstanding these measures, no data transmission over the internet or method of electronic storage is completely secure. b9gama cannot guarantee absolute security of your Personal Data. Users are responsible for maintaining the confidentiality of their account credentials and for notifying us immediately of any suspected unauthorised access.
If you suspect your account has been compromised: Contact b9gama support immediately at [email protected] (plain text — not a clickable link). Do not share your account password with anyone, including support staff — b9gama support will never ask for your password.
Your Data Rights
Subject to applicable law and certain statutory exceptions (such as AML data retention obligations), you have the following rights in relation to your Personal Data held by b9gama:
Right of Access
Request confirmation of whether we hold Personal Data about you, and obtain a copy of that data along with supplementary information about how it is processed.
Right to Rectification
Request correction of inaccurate or incomplete Personal Data. You may also update certain account details directly through your account settings panel.
Right to Erasure
Request deletion of your Personal Data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations (e.g., AML transaction records which must be retained by law).
Right to Restrict Processing
Request that we restrict the processing of your Personal Data in certain circumstances — for example while the accuracy of data is being verified or while an objection is being assessed.
Right to Data Portability
Receive a copy of Personal Data you have provided to b9gama in a structured, commonly used and machine-readable format, and the right to transmit that data to another controller where technically feasible.
Right to Object
Object to the processing of your Personal Data on the basis of legitimate interests, including profiling for direct marketing purposes. Marketing opt-outs take immediate effect upon request.
To exercise any of these rights, submit a written request to the b9gama support team. Contact details are provided in Section 15 of this Policy. Requests will be acknowledged within 72 hours and fulfilled within 30 days, subject to identity verification and any applicable legal limitations. Where a request cannot be fulfilled in full, we will explain the reasons in writing.
Cookies & Tracking Technologies
b9gama uses cookies and similar technologies to operate the Platform, maintain session security and analyse usage patterns. The categories of cookies in use are as follows:
These cookies are essential for the Platform to function correctly — including session authentication, CSRF protection and load-balancing. They cannot be disabled without significantly impairing Platform functionality. No consent is required for strictly necessary cookies.
These cookies remember your preferences — such as language settings, display preferences and last-visited sections. They are used to improve your experience on return visits. You may disable them in browser settings, though this may affect Platform personalisation.
We use analytics technologies to understand how users interact with the Platform — which pages are visited most, where users navigate after landing, and where errors occur. This data is aggregated and used to improve Platform performance. Where third-party analytics tools are used, they are configured to minimise personal data transmission.
You may adjust cookie preferences through your browser's privacy settings at any time. Most browsers allow you to block or delete cookies. Note that blocking strictly necessary cookies will impair or prevent your use of the Platform. Instructions for managing cookies vary by browser — refer to your browser's help documentation for specific guidance.
Children & Minors
b9gama operates a strict adults-only policy. The Platform is not directed at, and does not knowingly collect Personal Data from, persons under the age of 18, or the higher minimum age required by the applicable operator or licence jurisdiction.
If we become aware that Personal Data has been collected from a person under the minimum age without appropriate verification, we will take immediate steps to delete that data and close the associated account. Any transactions conducted on an account subsequently identified as belonging to a minor will be subject to review and any winnings will be forfeited.
Adults 18+ only — or the higher minimum required by the applicable operator/licence jurisdiction. If you are a parent or guardian and believe a minor has registered on the Platform using false age information, contact support immediately at [email protected] (plain text — not a link).
International Data Transfers
b9gama's platform infrastructure and third-party service providers may be located in jurisdictions outside Pakistan. As a result, your Personal Data may be transferred to, stored in, and processed in countries other than your country of residence.
Where Personal Data is transferred internationally, b9gama takes appropriate steps to ensure that such transfers are subject to adequate protection — including contractual safeguards (e.g., standard data protection clauses), data processing agreements with service providers, and selection of providers operating in jurisdictions with recognised data protection standards.
By using the Platform and submitting your Personal Data, you acknowledge that your data may be processed in jurisdictions outside Pakistan. If you have concerns about international data transfers, please contact the support team using the details in Section 15.
Third-Party Links & Services
The b9gama Platform does not include outbound links to third-party websites as a general practice. However, where references to payment services, sports organisations or other external entities appear on the Platform, those entities operate their own independent privacy policies over which b9gama has no control.
Payment method references — such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are contextual examples used to assist Pakistani users in recognising familiar financial services. Their mention does not create a data-sharing relationship between b9gama and these entities, nor does it imply endorsement of gambling by these providers. Each organisation's own privacy practices are governed by their respective policies.
b9gama accepts no responsibility for the privacy practices of any third party, whether referenced on this Platform or accessed independently by users in connection with their use of the Platform.
Amendments to This Policy
b9gama reserves the right to amend this Privacy Policy at any time to reflect changes in law, regulatory requirements, operational practices or Platform functionality. Material changes will be communicated to users via the Platform's notification system, by email to the registered address on record, or by an updated effective date prominently displayed at the top of this page.
Continued use of the Platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. Users who do not agree with material changes are advised to discontinue Platform use and may request account closure in accordance with the Terms and Conditions.
We recommend reviewing this Privacy Policy periodically — at minimum once every three months if you are an active user of the Platform.
Contact Us
For any questions, concerns or requests relating to this Privacy Policy — including requests to exercise your data rights under Section 9 — please contact the b9gama data support team. All privacy-related correspondence is handled with confidentiality.
The email address above is displayed as plain text only and is not a clickable link. Please copy and paste it into your email client. b9gama will never request your account password in any communication.